Shipping & Returns
We deliver to ANYWHERE in Australia or the world!
Our website calculates delivery cost from the weight of your order and your address. If you think our website has incorrectly calculated the delivery cost (it does occasionally happen), please record the weight of your order with your postcode and Contact Us.
All orders are packaged with care and sent via Australia Post or Fastway Couriers or Startrack Express which are all Australian owned. We usually send orders out on the same business day that we receive them if ordered before 12noon.
Orders in Brisbane, South East Queensland, Sydney and Melbourne are usually send by Couriers Please. For areas other than South East Queensland, Sydney and Melbourne, we often use Australia Post. We charge roughly 20% less than the Australia Post charge.
All International orders can be easily traced. As the parcel is packed you are emailed the international tracking number.
Customer Service is very important to us.
If you are concerned about an order, please e-mail or call us and we will get back to you as soon as possible.
As your parcel is packed we email you the consignment number so you can track your order online.
We try to get all orders out on the same day we receive them. The delivery times on our website are an indication only.
We rely on Couriers and Australia Post to deliver our orders. On occasion an Australia Post contractor or a Courier
company may let us down; therefore we can not guarantee delivery times.
Our loose-fill packaging material is Gluten Free and 100% biodegradable. Just put it on the garden, or in the sink with
water, or in the toilet. It is made from aerated Australian corn. Animals and children may play with it. It is not toxic.
Our cardboard boxes are often from recycled cardboard and they are recyclable. We use Australian made and owned
recycled paper, cardboard and packaging materials..
Customer Comments About Delivery:
• We just received our first shipment from you – very prompt AND ACCURATE – not one mistake! I’m impressed.
I’ve been using Woollies Homeshop for years, and almost no order comes without at least one error or omission.
• Thank you everyone – my order has just arrived – I am delighted at the speed.
• I’m very impressed with the concept of your loose 100% biodegradable packing material – not only does it do the
job but it smelled so good.
• I placed and received my first order yesterday, and was amazed ! Everything I ordered was there, it arrived the
same day, it was perfectly packed, the delivery driver left it at the front door as requested, what a pleasant surprise !
I deal with deliveries every day, both sending and receiving them, and from my experiences, what you achieved really
is amazing. Thank you, service like this will make your business grow rapidly. And it feels good too to be doing the
‘right thing’ for Australian made growers & producers.
• Hello there. I have just received my first order from you and I just want you to know how pleased I am with the
goods and how well packed it was. The delivery was prompt and friendly. I will certainly be reordering in the future.
• Nothing gets wasted and we have a few ways of re using the packing wheat.
1. We fill the pet rat cage with it and she loves to burrow and chew it and alleviates boredom for a while.
2. Re use it for sending my own parcels on ebay or my soap making sales.
3. Never underestimate the play value of a box of non toxic filler!
To Whom It May Concern: This was my first purchase and interaction with your company. I live in Port Macquarie
in NSW and with my parents living in Brisbane, I thought this may be a perfect way to forward gifts to my parents.
You have exceeded my expectations, which I am not one to offer these comments lightly. I ordered the purchase
online on one night and my father received this gift the next day. Your online service was extremely easy to use
and the courier service you use in Brisbane was friendly and offered to carry the box into the house or my elderly
parents. Congratulations on a wonderful service. Thank you and I will continue to use your services and will highly
recommend these services / your company to everyone I know.
From an Australian in Korea 18 March 2010
Just to let you know that everything arrived today. I am very pleased and happy with your service. I will be ordering
again as soon as I have eaten what was delivered. Once again thanks for everything.
I have worked for many different companies in this country and I say without any doubt the concept of your grocery
delivery service is the best I have ever seen. On top of that the service you provide is outstanding as are the goods
you supply. I thank you for the alternative to the big two supermarkets and the doorway you have provided for people
to help this country to prosper the way it should. And shopping has never been more enjoyable. A totally satisfied
customer, PS I have placed at least 15 orders to date and will continue to do so…
WOW ! can I say thank you for such fast and efficient service, I have just received my order and all was packed beautifully.
I am only new to your website and all I can say is you are an answer to prayer. I want to buy Australian products
but Coles and Woolies left me cold with their lack of support for Australian products. I then tried IGA and I found
them a little better but still not much choice for Aussie products. With much anguish I was shopping begrudgingly
where I could till my sister sent me a link to your website.
I just wanted to say I was very pleased with my first Only Oz shopping experience. I did it in my Pj’s without my
two yr old lunging for chocolates and lolly pops conveniently placed at the check outs. The service was speedy,
convenient and everything was there. The only product that I wasn’t able to find was my husband’s home brew,
hopefully in the future.
I was impressed with the range of enviro friendly products. It felt great to know I was giving my money back to Oz
and as always there are added benefits to the environment by shopping locally and supporting the smaller guys.